Back when Eve Pearl had their Black Friday sale, I purchased a couple of items including the HD Dual Foundation in Light. This retails for $54, so it's expensive. What I received was apparently from a "new formula" they were trying out. So the product arrived liquidy and melted. Um, eww.
I received a follow-up e-mail from the website (without contacting them) explaining the problems and that they would either send me a new foundation right away or I could wait until I ordered again and get a new foundation, plus a free item off the list. Their products are expensive, so I opted to wait for a reorder. I only had to write in the comments that I was to receive a free foundation and I also selected the HD Pressed Powder, which is $42.
Now, most companies I feel would just replace the foundation, so I give kudos to Eve Pearl for making it up to their customers, especially without me having to complain. There customer service is top knotch.
Now for my products...
I'll be posting swatches and a face pic tomorrow of the products b/c I didn't want this post to be huge, but I also wanted to mention the foundation packaging reminds me of Dior in the sleek packaging in the velour/velvet bags. It looks like high quality packaging should.
Here's a swatch of the lipgloss in the shade Climax: